8-Year Warranty

At The Synthetic Grass Project, we supply premium quality, Australian made artificial grass. All our synthetic turf comes with a 8-year manufacturer’s warranty. The warranty covers any defects that can be reasonably attributed to the manufacture of the product. This includes UV protection failure, manufacturer’s workmanship, primary and secondary backing failure, and unreasonable product deterioration under normal usage circumstances.  Feel free to view our artificial grass projects.  This warranty does not cover misuses, negligence, incorrect artificial grass installation methods or use of non-specified chemicals on the surface.

It’s important that the grass is installed, used and maintained in accordance with manufacturer’s guidelines. Improper installation, placement, treatment, or repairs may void warranty.

Wear and Tear

All synthetic turf products are subject to wear and tear as a result of normal use. Wear and tear as a result of normal use is not covered by this warranty.

Maintenance and Damage

This warranty does not cover damage caused by improper maintenance, use, neglect or accident. Please note that the warranty will not cover damage or defects that result from:

  • Vandalism, fire, careless use, intentional damage
  • Improper installation
  • Incorrect infill or substrate
  • Improper maintenance
  • Exposure to chemicals or harsh cleaning agents
  • Exposure to extreme temperatures
  • Pet or animal damage

Warranty Claims

To submit a warranty claim, please contact the team at The Synthetic Grass Project. Ensure that you always keep the invoice after your purchase as this will simplify the claims process.